Unable to connect to gt-i9300 Failed to retrieve device information

Michael How To Guides, Mobile, Samsung, TechTalk

Recently we have been seeing the following error message when connecting a Samsung Galaxy S 3 via USB to Kies. Unable to connect to gt-i9300 Failed to retrieve device information Surprisingly it seems to happen after updating to the latest version of Kies (Version 2.5.0.12094_28_8) and using a Samsung Galaxy S3 running Ice Cream Sandwich. How do I fix – “Unable To Connect …